Roles & Responsibilities
KEY RESPONSIBILITIES AND TASKS:
Deliver SANOFI results by executing digital customer engagement plans and territory target :
• Plan & execute customer engagement journey for targeted population in collaboration with customer engagement lead / marketing.
• Develop, plan & execute digital activities supporting relevant hybrid medical reps in relevant territories.
• Responsible about performance indicators at relevant territories including sales/ MS%/ growth/ message recall/ other Omnichannel relevant KPIs records of the progress.
• Full coordination with all relevant sales force teams regarding POA, CPA, customer engagement journey & tactical plans alignment.
Support and Promote company s products value and image:
• Promote Sanofi portfolio to relevant HCPs utilizing digital omnichannel focusing on zoom detailing and other one to one promotional platform
• Utilize available digital platforms & enrich customers experience & engagement.
• Enhance medical/ product knowledge message delivery maximized at key targeted customers level.
• Working in compliance with the code of conduct and relevant company policies and procedures. Maintaining discretion with company-confidential information
• Differentiate value of SANOFI brands by understanding customer s behavior, needs and submitting reports and utilizing digital tools as required by the company in a timely manner.
Develop Customer insight Strategy and planning:
• Support customers engagement lead / marketing to develop relevant digital activation plans based on customer insights.
• Communicate HCPs feedback, support in developing content materials suitable for digital engagement through continuous and structured recommendations
Facilitate & Sustain access of Sanofi Products
• Expand targeted segment & reach through national e-consent and prospect future potential customer for the pure play model.
• Drive customer operation excellence by segmentation analysis with clear persona definition to optimize content & targets digitally.
• Takes initiative & leverages network, academics, digital or innovate ways outside of own area to create learning opportunities.
About you
0-2 years experience in pharma industry
University degree Veterinary, Pharmaceutical Science or Medicine
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Excellent command of English language.
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Knowledge of digital technologies
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Ability to deal and to utilize authorized promotional platforms
Market data analysis
Ability to plan calls on customer availability
Work flexibly based on customer needs
Excellent communication and interpersonal skills
Customer service skills Negotiation Skills - Self Control Patience- Active listener Business Knowledge .
Strong time management skills.
Practical digital skills.
Competitive, Innovative, Decisive & Collaborative Mindset.
Analytical and Well Organized.
Customer Focused
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
